"Connecting places beyond Boundaries"

    Cool wind TRAVELS (PVT) LTD.

    Conditions in regard to booking for Hotels, Flights, and Rent a Car

    Cool Wind Travels provide their services in collaboration with various other companies. The customers are requested to deal with and abide by the terms and conditions of these other companies too. If a customer fails to abide by or violates any of the terms imposed by the companies, he has selected to deal with, his booking shall immediately be cancelled. In such cases the customer should bear with the loss of his expenditure. A refund would not be considered.  

    Terms and Conditions for tour booking

    Please refer to the following terms and conditions and feel free to contact us for further clarifications. Your thorough understanding of these terms and conditions is important for the protection of all parties.

    • In order to use our service you must agree to abide by all our terms and conditions
    • If you are reluctant or doubtful about any of them you must not use this web service.
    • If you follow the procedure of booking on one of our packages, it is regarded as your sincere agreement to abide by our terms and conditions.

    This service can only be used by an adult. The user of our service must be above the age of 18 years in order for him/her to make any travel arrangements with us.

    Booking Accuracy

    Cool Wind Travels strongly recommends and requests all Travelers to adhere, and to immediately review all aspects of their booking to verify the accuracy of passenger, the followings details.

    1. Name of the Traveller: (ex: Name should be identically stated as mentioned in the passport etc..)
    2. Date Of the Birth :         ( DD/MM/YYYY
    3. Correspondence details   (Mail address/email Addresses, Telephone numbers
    4. Immigration details :       Airfares/Arrival/Departure in airports
    5. Tour Arrangements:      ( Accommodation & other details as per your itinerary )

    Cool Wind Travels shall notify and assist you immediately if any omissions and/or corrections needed to be done in connection to the booking details. Further Cool Wind Travels shall not hold responsibility for any sort of omission and it shall be the full and sole responsibility of the Traveler..

    Booking Tours /Reservation, Payment and Deposits

    In order to confirm your reservations:

         *      Please send an online confirmation along with your credit card details.

         *     It is required to deposit full or 25% of the amount of your package. However in peak season bookings, the amount will be increased up to 50% of the full package.

    •    Your confirmation of the reservation will be considered as your agreement on our terms and conditions.
    •    Final Payment should be done within the time span of one month from your booking, failing which the Cool Wind Travels shall regard your booking as invalid.

    Cool Wind Travels accepts Visa, American Express, and MasterCard. Please note that you will have to bear up the additional charges imposed upon you by the banks if you’re making your payments via banks. 

    Pricing

    Please note that the prices displayed in the Cool Wind Travels website may change without notice due to tax increases, currency rate fluctuations and suppliers’ price changes. The Cool Wind Travels reserves the right to charge the customers of the extra additions. Cool Wind Travels shall not take responsibility of any erroneous information provided by third parties/suppliers.  

    *All prices are listed down in United States dollars. ($)

    Accommodation Conditions

    • Cool Wind Travels is only the intermediate between yourself and your lodgings and therefore shall only be quoting out the offerings of those lodgings.
    • Cool Wind Travels does not guarantee the accuracy of the photographs and descriptions offered by the hotels and it is your responsibility to check on their accuracy.
    • The star designations of hotels may vary from country to country.
    • Cool Wind Travels shall not be responsible if the lodging is not up to your expectations.
    • Cool Wind Travels shall not guarantee the availability of your bookings.
    • In situations where you need to switch your lodgings, Cool Wind Travels shall do their level best to find you suitable lodgings - It will be your responsibility to bear with the additional charges.
    • Conditions in regard to vacating the hotel rooms may vary from hotel to hotel and it shall be your responsibility to check with the hotel with regard to such matters. Cool Wind Travels shall not be responsible for situations that may result from your failure to check in with such details.

    Activities

    • All activities offered in the package may not be suitable for every individual. People in certain ages and people with certain medical conditions need to be responsible for them and take the necessary steps to avoid damages. Cool Wind Travels shall not be responsible for your lack of vigilance.
    • Certain activities offered in the packages may get cancelled by the local provider due to unavoidable circumstances such as climatic situations, force majeure or when the minimal amount of participants required are not there.
    • Depending on the season there is also a possibility that certain institutions may not have enough equipment (such as sports equipment and loungers) for all the customers.
    • The opening and closing times of bars and restaurants shall also vary from country to country and Cool Wind Travels shall take responsibility for such matters.

    In case of activities organized by outside providers, the customer shall bear with the additional costs and in case of cancellations of such activities; Cool Wind Travels shall not be liable for compensation.

    You agree that Cool Wind Travels is not responsible for personal injuries, death; any loss or damage of property or stolen property during your tour.

    Travellers with Special Needs

    Parents who are travelling with little kids and infants are requested to bring the necessary supplies with them since the availability of certain necessities such as food, drinks, medicines and other provisions cannot be guaranteed. Some suppliers may even charge you for matters, such as heating baby food and providing cots.

    Pregnant women are advised to consult their doctors before the journey. Please note that any damage that may occur to your condition as a result of the tour shall be your sole responsibility.

    Travellers with any sort of special need what so ever are advised to contact their suppliers directly and confirm that their special needs shall be provided. Cool Wind Travels shall not take responsibility for such matters and nor shall Cool Wind Travels guarantee the suitability of the packages that you choose.

    Required documents

    You alone shall be responsible for the accuracy of all your official documents required for the journey. Should an issue occur in regard to your documents, Cool Wind Travels shall not be held responsible.

    Confirmation of the Flight

    Booking your tickets, keeping in touch with their time schedules and bearing with any delays of the flight will be your responsibility. It will also be your responsibility to keep us informed of the numbers and figures.

    Cancellation of Tours

    In case of cancelation on your reservations, the Cool Wind Travels reserves the right to charge you 50 USD per each change you make. You shall be paying this amount while also taking full responsibility towards the charges that shall be imposed upon you by the other suppliers such as the hotels and the airlines. The Cool Wind Travels shall not take responsibility in confirming the availability of your amendments of the tour schedule.

    Please note that there may be circumstances where certain changes in your tour schedule maybe inevitable and sometimes maybe implemented without prior notice, even though we shall do our level best to keep with the original schedule.

    If you need to cancel out your tour altogether, please make sure that you inform us via e-mail. If you manage to inform us of your cancelation before;

    7 days or less since your booking: the total deposit shall be refunded to you.

    Within the 8th day till the 15th day: 50% of the total deposit shall be refunded.

    Within the 16th day till the 30th day: 25% of the total deposit shall be refunded.

    More than 30 days: no refunding shall be possible.

    Your airfare cancellations shall be handled by the respective airlines in accordance with their rules and regulations. Also note that cancellation shall not be possible once the commencement is done in regard to your flight.

    If the customer decides to not participate in any of the items provided in the tour, the customer must take full responsibility towards the omission since there shall be no refunding in such matters.

    Travel Protection

    We strongly recommended it is compulsory to take valid travel protection. As you are aware that travelling all over the world may inevitably rise to some risks and dangers It is our professional responsibility to recommend both travel and personal hazards indemnity.(this indemnity should cover personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members' personal property).

    Cool Wind Travels would not offer any insurance coverage, but we shall assist your requirement on your request to find the standard insurance company. You are recommended to find the insurance coverage as per your individual needs.                

    We advise you to read your insurance policy clearly.

    Limitation of Liability

    We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers,

    • In respect of arrangements forming part of your holiday itinerary,
    • in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay.
    • This applies to illness, injury and/or death. Without limitation, Passenger(s) assume the risk of, and agree that Cool Wind Travels is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.

    Cool Wind Travels shall not be liable for the unavoidable circumstances such as ;

    cases of weather and climate, lack of infrastructure in countries and tropical insects, etc. You are responsible for taking whatever the measures required to minimize such inconveniences.

    Complaints

    • Cool Wind Travels is willing to resolve any reasonable complaints made by the customers in regard to the facilities offered in our package.
    • However, the customers are advised to resolve such matters directly with the suppliers themselves while keeping Cool Wind Travels updated on the matter.
    • Cool Wind Travels will only interfere under inevitable circumstances.
    • In circumstances where your case could not be resolved during the tour, you are to inform Cool Wind Travels
    • If you fail to follow these steps Cool Wind Travels shall not be responsible in resolving the case for you.

    Shopping and Sight Seeing

    Cool Wind Travels shall not be responsible for any shopping or sightseeing that the customer does that has not been included in the Cool Wind Travels tour guide. Nor shall Cool Wind Travels be responsible for the quality of the shopping items of the customers. It is entirely the responsibility of the customers to make sure that they spend their money resourcefully.

    Communicating with Cool Wind Travels

    Coolwind Travels (Pvt) Limited shall communicate with its customers via electronic medias

    i.e. e-mail, fax, or through our website.

    Cool Wind Travels shall not hold the responsible for any viruses transferred through cyber space and nor shall Cool Wind Travels be bound in issuing any warranties in regard to the services offered in the Cool Wind Travels webpage.

     

    Substitute participants

    If the given participants are changed you must notify us in writing 2 weeks prior to the tour. According to the nature of the substitute participant our standard service fees will change. Payments of theSubstitute participantsshould be made 2 weeks before the tour. Please note that all reservation changes are subject to availability.

    Accuracy of promotional details

    Please note, the information and prices shown in Cool Wind Travels website may have changed by the time you come to book your holiday. We try to maintain updated details but, regrettably errors do occasionally occur. We advise you to check all details of your chosen holiday (including the price) with us (or your travel agent) at the time of booking. 

     

    Alteration of Terms and Conditions

    Cool Wind Travels has the Full rights to Alternate & modify the Terms and Conditions at any time without prior announcement. Therefore it is mandatory to read our Terms and conditions cautiously prior to making each and every booking. This is necessary to make sure of the provisions that are in operation at present and to see whether any provision has changed after you had done the reservation.

    Accepting the terms and conditions is compulsory to may make a booking with Cool Wind Travels and we have the authority to withdraw the travel agreement at any time of those who failed to do so.

    Hence all travellers are strongly advised to indicate their consent to be bound by the Terms and Conditions of the Cool Wind Travels when making their travel booking.

    If the Cool Wind Travels fails to take action against a breach of contract by you or any other party it does not mean that the right of the Cool Wind Travels to take action against subsequent similar cases has waived.

    Cool Wind Travels is not liable at occasions for any losses, damagers or fines that you may face as a result of your own behaviour or your interaction with a third party by accepting the terms and conditions.

    Cool Wind Travels ensure the confidentiality of all the information provided by our clients.

    All substances included in cool wind travels (pvt) limited website belongs to us. Coping or changing any content from this site is strictly prohibited.

    All terms and conditions are subject to Sri Lankan Law.